Encompass Overview

Verify income and employment within the Encompass® by ICE Mortgage Technology® platform.

Overview#

Verify income and employment inside the Encompass® by ICE Mortgage Technology® platform using Argyle's direct connections to U.S. employee payroll accounts.

• Generate Verification of Income and Verification of Employment reports.
• Access and view W-2's and paystubs from connected payroll accounts.

How it works#

1. Borrowers are invited to securely share their income and employment information by connecting their payroll accounts through Argyle.
2. Argyle provides verification reports, paystubs, and W-2 tax documents in the Encompass® eFolder.
3. Connected accounts are monitored for new payroll documents, and additional verification reports can be continuously generated throughout the mortgage loan origination process.

Ordering verifications#

Select Argyle's verification service#

1. Select a loan in Encompass®.
2. Under Services:
   • [Web] Select All Services and then Order Service. In the pop-up, click Verifications under Categories.
   • [SmartClient] Select Order Verifications.
3. In the pop-up, select Argyle under Providers. Then click Next/Submit.

Configure notifications (optional)#

1. Select which team members should receive updates on verification orders by selecting Notifications in the upper-right of the Argyle window (see image below).
2. Add or remove team members from notifications at any stage of the ordering process.

Select borrower(s) and submit order#

1. Select your desired borrowers.

   

2. Review the borrowers contact details.

   Sending invitations via both Email and SMS is recommended and generally provides the best overall response rate.

3. If known, search and select the borrowers employer(s). Manually review any pre-filled employers.

   Argyle will automatically attempt to find matches based on employers found in the Encompass® loan file.

4. Select a verification report.

   • VOIE is Argyle's verification of income and employment report.
   • VOE is Argyle's verification of employment report (typically used only for closing verifications).
   Additional verification reports can be requested as needed.

   Verification reports will automatically be pushed to eFolder when the order is completed.

   • If a VOIE report is ordered, the last 30 days of paystubs and two most recent W-2 tax documents will also automatically be pushed to eFolder. Any additional payroll documents that are retrieved will be available for manual review, and can be pushed to eFolder as needed.

5. Click Submit Order. Submitted orders will appear with a Pending status.

   

6. Once the order is submitted, borrowers are sent an email and/or text invitation asking them to connect via Argyle.

   

Resending invitations#

1. Click Resend to resend an email and/or SMS connection invitation to the borrower.

2. Select Copy Link to generate a unique URL that can be shared directly with the borrower. This URL will also direct the borrower to Argyle's connection experience.

   

Ordering closing employment verifications#

Instant ordering#

When Instant Verification Available is shown in green, an up-to-date report can be ordered that does not require additional borrower action by selecting Verify.

Borrower action required#

When Re-engage if Needed is shown in orange, there are two verification options.

1. Request Updated Data will resend a connection invitation to the borrower.

   A new verification report will not be generated until the borrower has reconnected at least one payroll account.

2. Use Available Data will generate a report immediately with the most available data, and does not require additional borrower action.

   According to the GSE's, reports based on data last updated 35 days ago or less are sufficient for rep & warrant consideration.

   

Completed orders#

Viewing reports and documents#

1. Select an individual borrower once their order reaches Completed status.

   

2. The initially ordered verification report will automatically be pushed to eFolder and available to view.

   If a VOIE report was ordered, the last 30 days of paystubs and two most recent W-2 tax documents will also automatically be pushed to eFolder. Any additional payroll documents that are retrieved will be available for manual review, and can be pushed to eFolder as needed.

   Reports and documents can also be viewed in the Connections section of Console. Each borrower will have an external identifier that matches their Loan # on Encompass®.

3. Additional verification reports can be ordered by selecting Verify. They will be available to Preview and can be pushed to eFolder as needed.

Day 1 Certainty® and AIM#

Argyle's Encompass® integration will automatically populate the necessary report identifiers required by GSEs within the Encompass® loan file — if multiple Argyle verification reports have been generated, the report identifier from the most recent report will be used.

Resolving employer name mismatches#

1. Select Import Employment under Additional Actions.

2. Resolve any conflicts between the employer name in the loan file and the employer name Argyle retrieved from the connected payroll account.

   

Automatic updates#

Argyle attempts to maintain an ongoing connection to the borrower's connected payroll accounts and will continue to retrieve new data and documents as they become available.

Generating receipts#

1. Select Generate Receipt after selecting an individual borrower to automatically generate a receipt and push it to eFolder.

Order statuses#

Pending#

The borrower has been sent an invitation to connect via Argyle, but has not taken action.

In progress#

The borrower has connected their payroll accounts. Argyle is currently processing the verification order.

Action required#

The borrower needs to take additional action before the order can be completed. More details on the underlying issue and recommended actions will be provided within Encompass®:

Cancelled#

The verification order was manually cancelled within Encompass®.

Completed#

The verification order has been completed.

Testing#

1. Choose Argyle Sandbox when selecting a verification service.
2. When ordering a report, use your test email or phone number as the borrower's contact details.
3. After receiving the invitation, use Argyle's sample user credentials to log in to any employer or payroll provider.
4. For specific scenario testing, the following sample users are also available:

   	Homer Loanseeker	Suzi Builder	Andy Freddie
   Email	homer_loanseeker@argyle.com	suzi_builder@argyle.com	andy_freddie@argyle.com
   Username	homer_loanseeker	suzi_builder	andy_freddie
   Password	passgood	passgood	passgood
   Verification code	9081	9084	9088
   Phone number	(800) 900-0101	(800) 900-0104	(800) 900-0108
   Driver's license #	D1230101	D1230104	D1230108
   Returns	1 active employment	2 active employments	1 active and 1 terminated employment

For further assistance or specific feature requests, please reach out to [email protected] or your Customer Success Manager.