Account Connection Errors

An account may be disabled or taken offline for a variety of reasons, such as account inactivity.

The account unexpectedly cannot be accessed by Argyle. We have automatically been notified and will investigate.

The user has not finished setting up an account within their payroll system.

The personal details provided by the user during the Login help process of certain Items was a match for multiple account records stored by the payroll platform, resulting in an error.

The personal details provided by the user during the Login help process of certain Items did not match an account record stored by the payroll platform.

An account has become disconnected and needs to be re-authenticated.

A new connection attempt was unsuccessful because the account was unavailable.

The credentials provided by the user during the Login help process of certain Items could not be adjusted in a self-service way because their credentials are centrally managed by their organization's IT department for security reasons.

Some payroll platforms require users to periodically update their login credentials.

This error is manually set by Argyle after investigating a previous error.

The user may have entered login credentials for the employer or payroll provider that are not related to their payroll credentials.

The user entered invalid login credentials to their payroll system, or was unable to successfully complete its multi-factor authentication (MFA) process.

The user may have entered login credentials for the employer or payroll provider that are not related to their payroll credentials.

This platform currently supports login methods for this payroll account that are different than the one attempted by the user when trying to connect.

Some payroll platforms will successfully authenticate users when they use valid login credentials but throw an error because the wrong employer or payroll provider was selected.

This user did not provide the correct multi-factor authentication (MFA) response that was requested by the platform.

The platform temporarily disabled login attempts for this payroll account due to entering invalid credentials too many times.

The platform permanently disabled login attempts for this payroll account due to entering an invalid MFA too many times. It only can be resolved by the user resetting MFA directly on the payroll system.

The user exited the MFA screen during an account connection.

The platform requires a full re-authentication for this payroll account due to unsuccessfully completing MFA multiple times.

The payroll platform requires multi-factor authentication (MFA) to access payroll data.

The user did not complete MFA within the given time period.

Ongoing refresh was manually disabled via the API for this account.

The user attempted to use a physical multi-factor authentication method that Argyle does not support.

The account's underlying payroll system is experiencing connection issues. New connections are temporarily unavailable.

The payroll system may be offline due to planned maintenance or is experiencing service interruptions.

Some platforms impose limits on the number of active sessions. If a user has reached this limit by being logged into the platform on another device or window, Argyle will not initiate a new connection to avoid disconnecting the user from their other active sessions.

An unexpected error occurred, such as an invalid session or unavailable service.

The payroll system requires the user to accept the Terms of Service to allow access to the payroll account or its data.

This account could not be connected because you've reached your limit for free account connections in Argyle's trial mode.

This user's payroll account was a trial account on the payroll system's platform, and is currently disabled because the trial period has expired.

Argyle does not support the user's attempted single sign-on (SSO) method for this particular payroll system.

The user submitted business account credentials instead of their personal credentials needed to access their payroll account.

The user's payroll system contains data or documents that are in a language not currently supported by Argyle.

The user's payroll system uses an MFA method that Argyle does not currently support.

The user failed to select their current employer or create a new password within the given time period required to connect an account during the Login help process for certain Items.